Refund policy

1. Right of Withdrawal (EU 14-Day Return Policy)

In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason.

  • The withdrawal period expires 14 days after the day you or a third party indicated by you (other than the carrier) receives the goods.

  • To exercise this right, you must inform us of your decision by sending a clear statement via email or contact form before the 14-day period ends.

2. Conditions for Returns

  • Items must be unused, unwashed, and in their original packaging with all tags attached.

  • Products that cannot be returned for hygiene or safety reasons (e.g., intimate apparel, earrings, cosmetics) will be clearly marked as non-returnable.

  • We may refuse returns that do not meet these conditions or are sent back without prior approval.

3. Return Process

  • Contact our customer service to initiate a return and receive instructions.

  • Pack the product securely and ship it to the address provided.

  • Unless the item is defective or incorrectly delivered, return shipping costs are the responsibility of the customer.

4. Refunds

  • We will refund all payments received for the returned goods, including the standard shipping cost (if applicable), within 14 days of receiving your return or proof of shipment.

  • Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

5. Exchanges

  • Exchanges are accepted within the 14-day withdrawal period.

  • If you wish to exchange for another size, color, or product, please specify this when contacting our customer service.

  • Exchanges are subject to stock availability.

6. Defective or Incorrect Products

  • If you receive a defective or wrong item, please contact us immediately.

  • We will provide a replacement or a full refund, including shipping costs.